Heritage Property Management email heritagepm@heritagepm.com
Important Information
 

Rent Due Date and Late Fees
Rent is due on or before the first of the month, it is late on the second. There is a five-day grace period before a late fee is applied. If the fifth falls on a holiday or weekend your payment must be received in our office by the first business day after the fifth to avoid a late fee. If you mail your rent, be sure to mail it early enough so it is received in our office on time.

After the fifth of the month (or the first business day), a 6% late fee will be added to all accounts with an outstanding rent balance. The 6% is assessed on the entire rent amount, not just on the unpaid balance. All tenants paying after the fifth of the month must pay by money order or cashier's check. We do not accept personal checks after the fifth of the month (or the first business day). No exceptions.

For your convenience, below is a table listing the last date you may pay your rent in 2015 to avoid a late fee. Remember, it must be RECEIVED in our office or paid online by 5pm on this date, not mailed.

2018 Month

Last Day of Grace Period

January

Friday, January 5

February

Monday, February 5

March

Monday, March 5

April

Thursday, April 5

May

Monday, May 7

June

Tuesday, June 5

July

Friday, July 6

August

Monday, August 6

September

Wednesday, September 5

October

Friday, October 5

November

Monday, November 5

December

Wednesday, December 5

Payment Policies
We do not accept cash. Please pay your rent by personal check, money order/ cashier's check or online through your tenant portal. Move-in rent and security deposits must be paid by money order/cashier's check. Please clearly write your address on the front of your check or money order. Often the names on checks do not match the names in our computer or are illegible.

Online payments can be made using an e-check or a credit/debit card by accessing your tenant portal. If you have not already set up access to your tenant portal, please contact our office and request that we send you the tenant portal activation email. This email will have instructions on how to set up and use your tenant portal. Please note: HPM does not have the ability to access your tenant portal, nor can we make any changes to payments you submit through the portal. It is hosted and run by an external site.

We do not accept: third party checks, checks written by someone other than those named on the rental contract, or post-dated checks. By law we must deposit all funds received within three business days. If you send a post-dated check we will NOT hold it until the date on the check.

We accept payments in our office during business hours, Monday - Friday, 9 am to 5 pm. Please do not come in at exactly 5 pm to make a payment as that is the time our office closes. To avoid waiting in a long line, be sure to bring your rent to our office before the last day of the grace period.

Emergency Numbers
If you have an after-hours emergency plumbing issue please call Applegate Teeples Drilling, Inc. (ATD) at 209-524-4364. ATD will only respond to actual emergencies, for example: your toilet is clogged and you have only one toilet, there is sewage backing up into your yard, or there is a major leak that cannot be reasonably controlled by towels or buckets. Examples of non-emergencies: your faucet is dripping, one toilet is clogged and you have one or more other toilets in the house that are working properly, or your dishwasher will not drain. YOU MUST IDENTIFY YOURSELF AS A TENANT OF HERITAGE PROPERTY MANAGEMENT WHEN YOU PLACE THE CALL! Also call and leave a message on our answering machine so we know you called in a repair.

If you have an after-hours heating or air conditioning emergency, please call Mac Air at 1-866-712-7737. YOU MUST IDENTIFY YOURSELF AS A TENANT OF HERITAGE PROPERTY MANAGEMENT WHEN YOU PLACE THE CALL! Also call and leave a message on our answering machine so we know you called in a repair.

Rarely are there any other emergencies outside of business hours that cannot be handled by a plumber. If you do have an emergency occur outside of business hours, please read the Tenant Information Sheet that you were given with your move-in packet. If you cannot find this document, you may download it.

You may also send us an email. We do attempt to check email outside of business hours but cannot guarantee to do so. If it is an emergency, please use one of the emergency numbers listed above. If you do use one of the emergency numbers above, please do email us and let us know. You may also email other concerns or repair requests either during business hours or outside of business hours.

Heating and Air Filters
If you have central heating and air you MUST change the filter in your return regularly. If you buy 1-month filters please change it monthly. If you buy 3-month filters, please change it every three months. Proper filter maintenance keeps the heating and air unit in good condition, reducing your costs and reducing the need for repairs. If a repair is needed and the technician finds that the filter has not been properly maintained, you can be held liable for a portion of the repair bill.

If you have a window or wall air conditioner or combined heating and air unit, there will be a reusable filter in the front of the unit. Please be sure to clean this filter regularly either by vacuuming the accumulated lint or running under cold water.

Keep Your Information Current!
Quite commonly tenants change important information such as phone numbers or their place of employment and fail to inform us. This makes it very difficult to contact you, especially if you have called in a repair. Be sure that your information is kept current with HPM.

This page is just a summary of many common tenant questions. There are more detailed documents throughout this website. Be sure to familiarize yourself with these documents and download any that you have misplaced since receiving your move-in packet.